Effective Communication and Professional Acumen
You are looked at as examples of workplace integrity. Leading with your assertive voice allows you to be clear and concise across diverse audiences while maintaining a professional tone. You will learn how to balance your personal appeals and better understand how to structure a message that best suits your communication style. Step-by-step methods for dealing with intense conversations and correcting broken relationships will also be discussed. This session will show you how to:
- Communicate in your most effective assertive tone.
- Best frame/outline and deliver a message for an intended audience.
- Apply professional responses that are free from excuses and other disconfirming messages.
- Set healthy boundaries, deliver bad news, say “no”, foster accountability and manage another's expression of anger.
Jody Janati
Dr. Jody Janati teaches in the Communication Studies Department at the University of Minnesota. She has an Ed.D. degree in Organizational Leadership and her primary interest area pertains to interpersonal conflict resolution strategies. As an author and independent consultant, she offers a variety of public and professional workshops on conflict reduction tactics and effective interpersonal communication skills.
Follow Jodi on Twitter @jjanati.