Kohl's Journey: Becoming Famous for Engaging, Developing and Recognizing Great Teams
In 2014, Kohl's created a bold new strategy, its Greatness Agenda, which became the new strategic framework for the entire company. The goal is for Kohl's “to be the most engaging retailer in America.” Reaching this goal required meeting three measures of success: increased sales, best-in-class customer engagement scores and best-in-class associate engagement scores. This meant that HR would have to move the 140,000 Kohl's associates across the country into the 90th percentile of engagement scores in just three years. The teams got to work and accomplished this three-year employee engagement goal in just one year. This session will help you:
· Understand how to tie employee engagement goals to the overarching company strategy and
make the case that employee engagement drives company performance.
· Establish measurable goals that can be acted upon.
· Determine the most important areas to work on to create a ripple affect improving
several metrics on employee engagement.
· Build winning teams through a culture of appreciation, recognition and development.
Richard Schepp
Richard Schepp, chief administrative officer, oversees Kohl's human resources, legal, risk management and compliance, real estate and business development functions.
Schepp joined Kohl’s in 2000 as senior vice president, general counsel/secretary. He was promoted to executive vice president in 2001 and senior executive vice president in 2011. In 2013, he became senior executive vice president, human resources, general counsel/secretary. He was promoted to the principal officer position of chief administrative officer in 2015.
Prior to joining Kohl's, Schepp, a 23-year retail veteran, served as senior vice president, general counsel/secretary for Shopko. He began his career as an attorney for Quarles & Brady, LLP.