Human Touch in a High-Tech World: Navigating the Future of Work with Empathy and Connection

Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

This session delves into the crucial balance between embracing technological advancements and preserving the irreplaceable value of human connection in the workplace.  As we witness a paradigm shift towards AI integration and hybrid work models, this talk addresses the pressing need for businesses to re-evaluate and strengthen their approach to human interactions. While technology offers unprecedented efficiencies and capabilities, it also poses challenges to the traditional dynamics of workplace relationships and customer engagement. This session explores how businesses can leverage these technological advancements to enhance, rather than diminish, human connections.  Key highlights include:  Understanding the Current Landscape: A comprehensive look at the technological trends shaping the future of work and their impact on employee and customer relationships.  The Psychological and Business Case for Human Connection: Insights into why human interaction remains a cornerstone for emotional well-being and business success, even in a technologically advanced landscape.  Strategies for the Hybrid Work Environment: Practical approaches for fostering a connected, collaborative, and supportive culture in a hybrid workplace. Empowering Human Resources: Specific tools and methodologies for HR professionals to lead the charge in nurturing workplace relationships in the era of AI and automation.  Future-Proofing Businesses through Empathy and Connection: How businesses can stay ahead by integrating empathy and human-centric approaches into their strategies.  This session is not just a conversation but a call to action for HR professionals to be the architects of a workplace that values human connection as much as technological efficiency. Attendees will leave equipped with actionable insights and strategies to make human empathy a core component of their organizational culture in this high-tech era.

Learning Objectives:

• Understand the Impact of AI and Automation on Work Dynamics: Gain insights into how technological advancements, especially AI and automation, are reshaping the traditional workplace and employee interactions.
• Recognize the Importance of Human Connection in Business: Learn about the critical role of human interaction and empathy in maintaining employee morale, customer satisfaction, and overall business success in a high-tech environment.
• Identify Strategies to Enhance Employee Engagement: Discover effective methods to foster a supportive, connected, and empathetic work culture, particularly in hybrid or remote work settings.
• Develop Skills to Balance Tech Efficiency with Human Interaction: Acquire practical skills to utilize technology as a tool for enhancing human connection, rather than as a replacement, ensuring a balanced approach in business operations.
• Apply Human-Centric Approaches in Leadership: Understand the principles of human-centric leadership and how to apply these in managing and motivating a diverse and technologically integrated workforce.
• Create Customer Experiences that Value Personalization: Learn how to design and implement customer service strategies that prioritize personalization and human touch, even when using digital platforms.

Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.

Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.

Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.

Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.