Dealing with People That Drive You Crazy: Difficult People Made Easy

Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

Repeated on Tuesday at 3:30pm.

Whether it's the Scrooge, Nagging Nancy, or Doubting Debbie, there are just people that drive you CRAZY! Don't let people determine your attitude or ruin your day. Want to turn difficult people into raving fans so you both have a pleasant and positive experience? Learn communication styles and skills necessary to build loyalty, increase client/patient/team retention, and significantly impact your livelihood by surrounding yourself with people that inspire and motivate you.  Working with difficult people can be emotionally and mentally draining. Limiting your talent pool or client base solely to people you 'like' or are 'easy' isn't practical; leaving you short-staffed and a schedule filled with holes. Every person presents a unique opportunity for you to navigate the interaction in a way that results in deeper connections while meeting their unique needs. The more adaptable and accepting you are, the broader your client/patient base, the fuller the schedule...leading to less stress, increased satisfaction and business growth.  Drawing upon her academic training in Educational Psychology and Masters in Education, Jen Butler teaches attendees about her eight identifiable types of difficult people, insight into who they are, why they act in certain ways, and what you can do to connect and communicate with them.

Learning Objectives:

• Identify and analyze the four communication styles.
• Reframe how the 'difficult' person is seen.
• Gain communication skills to effectively connect with people.
• Deepen empathy, reduce stress, and increase your client base.

Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.

Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.

Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.

Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.