Case Study: How Western Union Used E-Learning to Build Their Employee Development Program

Western Union had strategic organizational challenges related to employee skill development, corporate culture alignment, and training across global boundaries. This session addresses how they created a worldwide Employee Development Program to 2,000+ employees as a key offering of their Western Union University. The session outlines how to implement assessments, learning and tools that cover diverse topics, reach a dispersed employee base and build on core strategic initiatives from an organizational development perspective. We will showcase the strategic plan for how this learning initiative was developed and implemented by demonstrating key tools and tactics used.