The Secrets of Intentional Communication to Retain Hi-Pos
This session is about taking ownership of how we communicate with others so we can receive enhanced communication from others, which eventually results in stronger relationships, which in turn results in strong employee retention. As an HR professional, you likely entertain managers who are frustrated with their employees, employees who are frustrated with their managers, and employees who are frustrated with their peers and upper management. Communication affects every aspect of our day. Heck, even when we're not communicating, we're communicating. This session will provide information and tips that allow you to intentionally control the power of your communication.
Learning Objectives:
- Learn the three components of communication.
- Learn three tips to enhance your listening skills.
- Learn the four-step approach to a difficult conversation.
- Hear tips on delivering effective messages.
Jennifer Currence, SHRM-SCP, MBA
Jennifer Currence is the CEO of WithIN Leadership in Tampa, Florida, where she delivers customized training and coaching programs for leaders and HR. She created the Leading for RealTM leadership development program and content architect for SHRM’s People Manager Qualification (PMQ).
Jennifer is regularly published and featured in industry magazines, webinars, and podcasts, and is the author of three HR books on business behavioral competencies.
Jennifer was named Tampa Bay’s HR Consultant of the Year in 2017. She is a faculty member for SHRM and a professor at the University of Tampa’s award-winning Sykes school of business.