Case Study: How an Industrial Company Cut Turnover by 55% in 6 Months

2020 Annual Conference & Exposition

United Facilities manages large distribution centers where forklift driver retention directly impacts productivity, and as important, safety. Facing high turnover in the face of unprecedented competition for talent, United Facilities implemented the five-step solution of Finnegan's Arrow in order to improve retention with business-driven processes versus traditional HR-driven solutions. Results include turnover decreasing by 55% in six months among both full-time employees and temporary employees, 70 fewer openings to fill, and projected annual savings of $1.2 million not including immeasurable productivity improvements. Learn more about Finnegan’s Arrow and how you can apply it in your organization.

Date(s) & Time(s): 
Tuesday, June 30, 2020 - 3:10pm to 3:28pm

Richard Finnegan


Dick Finnegan is the author of The Power of Stay Interviews for Engagement and Retention which is the top-selling SHRM-published book in history. He is also the highest-rated webcast presenter in SHRM history. His other books include Rethinking Retention in Good Times and Bad, The Stay Interview, HR’s Greatest Challenge, and Raise Your Team’s Employee Engagement Score.

Dick brings experiences to us this morning including solving turnover and engagement in Siberian banks, African gold mines, multi-national corporations across China, and for the CIA…as well as for healthcare, call centers, manufacturing and other industries in the United States.

Session Type: 
Smart Stage
Relationship Management
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