Innovation: CHROs Talk Driving Agile Workforces

2020 Annual Conference & Exposition
Join this moderated panel discussion, as part of the North America Human Resource Management (NAHRMA) Let’s Talk HR three-part series, to get insights from CHRO’s in the US, Mexico and Canada.

Workers and the workplace of today’s world continue to evolve. More and more, organizations need to be able to quickly and easily adapt to changing business demands in order to remain competitive and relevant—HR matters. More than ever, professionals in Human Resource Management are the ones in the front lines, innovating the world of work and elevating and reshaping the profession like never before.

Date(s) & Time(s): 
Tuesday, June 30, 2020 - 11:00am to 12:15pm

Tracy Ting


Tracy Ting joined Encore Capital Group (NYSE: ECPG) in September 2019 and serves as their SVP & CHRO, bringing more than two decades of combined finance and HR expertise. As a high-performing leader with an influential mindset and a creative strategist, Ms. Ting leads Encore's HR and Corporate Communications functions and provides global enterprise leadership, strategic vision and functional expertise to its 7,300 employees worldwide. 

Ms. Ting held other CHRO roles at Avanir Pharmaceuticals (2017-2019) and Affymetrix (2014-2016).  Ms. Ting also worked at Varian Medical Systems (2000-2014) and PricewaterhouseCoopers LLP. She holds a Bachelor's degree in Communications Studies from UCLA

Jim Link


Jim Link is the chief human resources officer for Randstad North America. In his role, he is responsible for more than 7,500 Randstad employees around the world, who collectively place more than 100,000 qualified candidates in client locations weekly.

Jim’s most recent work focuses on enabling a better connection between the capabilities of workers and the growing demands of the labor market. Working with advanced technologies, progressive companies and a new generation of employees, he and his team are helping companies reimagine where, when and how work gets done.

As a recognized thought leader in human capability and the future or work, Jim is a sought-after commentator with the national and international press, features widely on the lecture and speaker circuit, and consults with leaders, companies and boards of directors around the world on matters related to the workplace.

In addition to serving on boards of advisers for several organizations, Jim is a board member of the Society of Human Resource Management (SHRM) National Foundation. He is also active with a number of charitable organizations in his community.



Emily M. Dickens, J.D.

Emily M.
Dickens, J.D.

Emily M. Dickens, J.D., serves as SHRM Chief of Staff, Head of Government Affairs & Corporate Secretary. She is the executive responsible for coordinating staff to implement the CEO's vision, serving as corporate secretary for the SHRM Board and subsidiary boards, as well as managing external partnerships and providing oversight for the Government Affairs division.

Dickens is an attorney with significant and progressive experience in government, higher education and the non-profit sector. She has served as a member of the leadership team at the University of North Carolina system, the Association of Governing Boards of Colleges and Universities and the Thurgood Marshall College Fund.  Her prior roles include general counsel, chief relationship officer, senior vice president, vice president for public policy and assistant vice president for federal relations.  Dickens has also worked at Duke University and Fayetteville State University in administrative and external affairs roles. 

Emily is actively engaged in board service. She formerly served on the  Fayetteville/Cumberland (NC)  Chamber  of  Commerce  (Secretary  of  the  Board),  the Cumberland County Workforce Development Board, the  North  Carolina  Partnership  for  Defense  Innovation Board, and the Educational Advancement Foundation. She is currently a member of the Advisory Council of the Congressional Hispanic Caucus Institute (CHCI), the Advisory Board of the College of Arts and Sciences at North Carolina Central University, and chairs the International HBCU Task Force for Alpha Kappa Alpha Sorority, Incorporated.

She is a graduate of North Carolina Central University and North Carolina Central University School of Law. 

Emily is a member of the SHRM Speakers Bureau.

Session Type: 
Concurrent Session
Business Acumen
Leadership & Navigation
Hide from On Demand: