Innovation: CHROs Talk Driving Agile Workforces
Workers and the workplace of today’s world continue to evolve. More and more, organizations need to be able to quickly and easily adapt to changing business demands in order to remain competitive and relevant—HR matters. More than ever, professionals in Human Resource Management are the ones in the front lines, innovating the world of work and elevating and reshaping the profession like never before.
Tracy Ting
Tracy Ting joined Encore Capital Group (NYSE: ECPG) in September 2019 and serves as their SVP & CHRO, bringing more than two decades of combined finance and HR expertise. As a high-performing leader with an influential mindset and a creative strategist, Ms. Ting leads Encore's HR and Corporate Communications functions and provides global enterprise leadership, strategic vision and functional expertise to its 7,300 employees worldwide.
Ms. Ting held other CHRO roles at Avanir Pharmaceuticals (2017-2019) and Affymetrix (2014-2016). Ms. Ting also worked at Varian Medical Systems (2000-2014) and PricewaterhouseCoopers LLP. She holds a Bachelor's degree in Communications Studies from UCLA
Jim Link, SHRM-SCP
Jim Link is the Chief Human Resources Officer for the Society for Human Resource Management. With more than 315,000 members around the world, SHRM is the largest HR professional association in the world and the leading voice for matters related to workers and the workplace.
Jim’s career includes roles of increasing responsibility across a variety of industries and companies including General Electric, the Pillsbury Company, Porsche Cars, and Randstad. In his most recent role as CHRO for Randstad North America, he led a global team of 150 HR professionals who were instrumental in transforming the company into an award-winning, inclusive, and sustainable global leader.
Jim has served as a volunteer leader in several organizations including the SHRM Foundation Board, the Atlanta Federal Reserve Bank Human Capital Advisory Board, and the Human Resources Leadership Forum.
Jim holds undergraduate and master’s degree from Murray State University. Born and raised on a working family farm in western Kentucky, he currently resides in Atlanta and Alexandria, VA.
Jim is an adjunct instructor in the Executive MBA program at the University of Poznan (Poland) School of Economics and Business and the University of Liège (Belgium) Asia-Pacific campus in Taipei, Taiwan.
Emily M. Dickens, J.D.
Emily M. Dickens, J.D., serves as SHRM Chief of Staff, Head of Government Affairs & Corporate Secretary. She is the executive responsible for coordinating staff to implement the CEO's vision, serving as corporate secretary for the SHRM Board and subsidiary boards, as well as managing external partnerships and providing oversight for the Government Affairs division.
Dickens is an attorney with significant and progressive experience in government, higher education and the non-profit sector. She has served as a member of the leadership team at the University of North Carolina system, the Association of Governing Boards of Colleges and Universities and the Thurgood Marshall College Fund. Her prior roles include general counsel, chief relationship officer, senior vice president, vice president for public policy and assistant vice president for federal relations. Dickens has also worked at Duke University and Fayetteville State University in administrative and external affairs roles.
Emily is actively engaged in board service. She formerly served on the Fayetteville/Cumberland (NC) Chamber of Commerce (Secretary of the Board), the Cumberland County Workforce Development Board, the North Carolina Partnership for Defense Innovation Board, and the Educational Advancement Foundation. She is currently a member of the Advisory Council of the Congressional Hispanic Caucus Institute (CHCI), the Advisory Board of the College of Arts and Sciences at North Carolina Central University, and chairs the International HBCU Task Force for Alpha Kappa Alpha Sorority, Incorporated.
She is a graduate of North Carolina Central University and North Carolina Central University School of Law.
Emily is a member of the SHRM Speakers Bureau.