Stuck in the Middle: Tools for Managing Conflict
When clients face conflict, they hire attorneys. When employees experience conflict, they usually turn to their talent and HR teams for support. The result is that we often find ourselves bouncing between both sides to maintain diplomacy, which tends to make things worse despite our best efforts. Imagine if you felt confident enough to bring both parties together to resolve the conflict before things escalate and cause a major rift in the organization? Our speakers will focus on sharing conflict resolution skills you can deploy when helping your employees navigate conflict to enhance, not destroy, their working relationships.
Learning Objectives:
- Learn how to guide individuals through conflict with the goal of developing and enhancing their working relationships.
- Learn how to remain neutral while demonstrating empathy and support.
- Learn how to devise innovative options and solutions that meet both parties’ needs.
Rachael Bosch
After spending more than a decade in talent management for the legal industry, Rachael founded Fringe Professional Development in 2017 with a singular goal: to help people communicate with each other more effectively at work. Today, Fringe is a full-service training and coaching company that’s dedicated to applying the science of how our brains work to its customized and progressive programming — all to help ambitious, high-achieving professionals excel in their careers. Rachael holds a certification in brain-based coaching from the NeuroLeadership Institute, as well as certificates in mediating disputes from the Harvard Law School of Executive Studies and women in leadership from Cornell University. Rachael is an active member of the Forbes Coaches Council and has had the opportunity to lead workshops for thousands of professionals and conference attendees around the globe.
Katie Aldrich
Katie helps lawyers and other professionals discover what they want from their careers and how to get it. She believes that personal well-being and professional success flow from a deep sense of connection and confidence about one’s career. Her goal for clients is that they feel fully connected with and empowered in their careers to create success in all areas of their lives. Katie spent almost ten years working in law firms, first as a litigator, and then as a professional development manager. Along with providing individual and group coaching, Katie has developed and delivered programs on career development, communication skills, and mindfulness for lawyers and professionals at all levels of seniority. Katie is a Certified Professional Co-Active Coach through the Co-Active Training Institute, and an Associate Certified Coach through the International Coach Federation.