Communicative Repair: Why 'Huh' Is the Most Powerful Word in the Workplace!
Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.
Language isn't merely a tool—it's the very foundation of human connection. Yet, a staggering 50% of our communication time is spent repairing misunderstandings. Every 84 seconds, we resort to the humble "huh?"—not out of rudeness, but as a bridge to clarity.
Embark on a journey through the intricacies of organizational communication—how it fuels collaboration, knowledge-sharing, and emotional intelligence.
Join us to uncover the transformative power of language—navigate its complexities, learn how to ensure seamless communication, and discover how to cultivate a vibrant workplace culture.
Attendees will walk away with:
- Increased understanding of the power of language
- Heightened awareness of potential misunderstandings
- Strategies for mitigating miscommunications
Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.
Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.
Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.
Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.
Alex Murzaku, PhD, Director
Alex Murzaku leads the Genius Institute’s Research and Development team at Gap International. His ideas have been implemented in various consulting practices and digital products as well as data analysis and the adaptation towards a world expanded by artificial intelligence.
After his doctorate at the Scuola Normale Superiore of Pisa, Italy, Alex worked in leadership positions at several startups—in the areas of information retrieval, machine translation, and knowledge discovery. Following a decade in industry, he returned to academia as a university professor of both Linguistics and Data Science.
Since joining Gap International in 2014, Alex’s research has focused on the role of language in mindset transformation and in the creation of mental tools that allow performance to reach breakthrough, genius levels.
