Control Conflict! Collaborate More. Counter Less.
Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.
Conflict happens. Everyone approaches conflict differently but usually in the way that makes them feel most comfortable. For some, this may be direct confrontation, but for others, it may be avoidance. As someone who deals with difficult situations every day, you're expected to assess each conflict individually while resisting the innate urge to drift into your personal comfort zone. Having the skills to resolve intense and stressful opposing opinions effectively is one of the biggest challenges in today's business world and is vital to success. This program uncovers results-focused strategies to help prevent, minimize and resolve conflict in the workplace, helping to work more collaboratively with both internal and external customers, to achieve successful outcomes and strive for enhanced relationships.
Learning Objectives: Enhance productivity and morale by fostering an environment that encourages differing points of view and enhanced personal accountability.Gain clarity, achieve buy-in, and make decisions in a way that cultivates support and leads to faster, more effective outcomes.Prevent and better control negative emotional reactions and resolve conflicts more collaboratively-allowing for healthier, stronger and deeper relationships-with individuals both within and outside the organization.
Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.
Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.
Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.
Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.
Tracy Stock, CSP
Tracy Stock is one of the most in-demand and top-rated female speakers in North America today because of her ability to inspire behavior change and achieve positive outcomes. As a workplace culture expert, an engaging Certified Speaking Professional®, highly skilled live and virtual training expert and a best-selling author with five published titles, her 25 years of experience include clients such as the U.S. Army, Motorola, True Value, US Bank and Subway, to name a few. As a speaker of choice, Tracy is committed to helping energize workplace culture, enhance employee engagement and empower high performance.
