Conversations Improve Performance, Evaluations Can Undermined It!
Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.
There are three universal truths about traditional appraisals or evaluations. They are widely used, universally despised, and are known to be ineffective. Ratings, criticism, and judgement can demoralize employees and stigmatize their performance. Coaching, offering support, and providing encouragement improve performance because they are given in realtime, are future-oriented and positive. Learn the pioneering Performance Conversations method that uses questions and two-way communication to diagnose challenges, replicate successes, and identify opportunities for breakthrough performance.
Learning Objectives:
- Identify and avoid the shortcomings and common pitfalls of traditional appraisals.
- Learn to use the Performance Conversations method (from the SHRM-published book of the same name).Learn how to ask questions that galvanize employee engagement and ownership of their contributions.
- Learn how to define performance and manage it holistically using the efforts-outcomes-behaviors framework.
- Transform management approaches by shifting one's mindset and skill set from supervision to a coaching model.
Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.
Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.
Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.
Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.
Christopher D. Lee
Dr. Christopher D. Lee is a retired HR executive having served as the CHRO for William & Mary, the Virginia Community College System, and Bates College. He is now a managing director with Storbeck Search. Chris has authored four books, including the SHRM-published Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals). He has consulted with over 100 clients in the US, Canada, Australia and South Africa on HR related topics. He is also a retired Lieutenant Colonel from the United States Marine Corps Reserves.