SESSION CANCELLED: Reconnecting Humanity
Our society is filled with people in pain and overwhelmed by emotion, which oftentimes spills into the workplace, left for HR to manage. Join former hostage and crisis negotiator Scott Tillema, as he leads a session on how negotiators work people through crisis, utilizing the power of connection and helping people discover their purpose. This session outlines the bonding process and how we can reconnect teams and organizations using this unique approach.
Learning Objectives:
- Attendees will understand the importance of connection, to their own mental health and well-being, and the serious issues that can occur without it.
- The active listening skills, as taught by the FBI will be presented so participants have immediate actionable information.
- Learn the 'FEARs', or the drivers of human behavior. What they are and how they impact decision making.
- Find the inspiration and courage to take the steps needed to connect with others, even in the most challenging situations.
Scott Tillema

Scott is an internationally recognized crisis negotiator, advisor, trainer and keynote speaker. He is known and respected for his experience negotiating in highly charged situations, with high stakes and when the situation requires sensitivity to the human element. Clients, audiences and students alike, find Scott’s teachings, insightful, inspiring and pragmatic.
Scott worked as a hostage/crisis negotiator with one of the largest regional SWAT teams in the United States for many years before moving into the role of a negotiations speaker and trainer. He has over 20 years of law enforcement experience and retired from a Chicago area police department in 2023 at the rank of Lieutenant. He was trained by in negotiation by the FBI and has studied at the Harvard University Program on Negotiation, at IMD Business School, and he continues to receive training from the world’s top negotiators.
Scott is a prolific trainer within the negotiation field and travels the country and around the world speaking to a wide variety of audiences. He has taught negotiations at Harvard University, for the FBI, and has keynoted for companies such as Microsoft and Bosch. In 2016, he was invited to give a TEDx talk titled “The Secrets of Hostage Negotiators”, which has received over 1 million views. His visibility as a speaker and educator through TEDx and other venues has reached global status.
Scott currently resides in the Chicago area and is a Partner and co-founder with the Negotiations Collective, where he works with organizations and their leaders on how to have difficult conversations to resolve conflict and increase their influence.
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