SPONSORED SESSION: Making Health Benefits Work Harder for the Money
John Lasky
Elizabeth Napolitano
Elizabeth Napolitano is always on the lookout for the best possible people—those with strong critical thinking skills and a passion for helping others in meaningful ways. As the guardian and chief advocate of the Accolade “client experience,” Elizabeth makes certain that our Accolade Health Assistants® have the training, coaching, tools and support needed to answer people's questions and get the care that’s right for them. She also ensures that we incorporate the voice of the consumer into all aspects of our operations.
Accolade Health Assistants® are trusted advisors and problem solvers for the individuals and families we serve. So Elizabeth seeks associates who can make a true connection and be willing to move mountains, if necessary, to get people the help they need. This often means addressing the emotional, financial and logistical barriers that stand in the way of families getting the right care.
"We view patients as people. Often they're hurting, confused, scared or frustrated," she says. "But they're never defined by their medical issues. Our health assistants honor that, and support each other in our mission."
Before she joined Accolade, Elizabeth’s career focused on building and providing a world-class consumer experience to premium brands and their customers. She was general manager & VP of Client Experience at Circles and, prior to that, area director for The Ritz-Carlton Hotel Company.
Elizabeth has a bachelor’s degree in American Government from Georgetown University.
