SPONSORED SESSION: Making Health Benefits Work Harder for the Money

SHRM 2016 Annual Conference & Exposition
Workplace Application: This session will share one forward-looking company’s real-world journey in applying technology and human 1:1 interactions to improve utilization of health benefit services and save medical costs while engaging and delighting its employees and families.
A new generation of innovative new technologies, health management services, care delivery models and benefits designs promise to empower the consumer (your employees and family members) like never before. But how can consumers take better control of their health and well-being when faced with an increasingly fragmented and impersonal array of health benefits and healthcare options? How do they know what to use when and who they can trust?  How can you have both higher program utilization and higher ROI on your employee health and well-being investments – without relying on short-term incentives? This session will answer these questions as well as help you: 
 
Learn best practices for integrating various models and services into a singular positive consumer experience.
Gain insights from the consumer point of view on what employer practices actually make a difference for long-term, sustained engagement in health.
Gain practical guidance on how to generate higher program utilization and higher ROI your company’s employee health and well-being investments.
 
Date(s) & Time(s): 
Monday, June 20, 2016 - 2:00pm to 3:15pm
Presenter: 

John Lasky

John
Lasky

Elizabeth Napolitano

Elizabeth
Napolitano

Elizabeth Napolitano is always on the lookout for the best possible people—those with strong critical thinking skills and a passion for helping others in meaningful ways. As the guardian and chief advocate of the Accolade “client experience,” Elizabeth makes certain that our Accolade Health Assistants® have the training, coaching, tools and support needed to answer people's questions and get the care that’s right for them. She also ensures that we incorporate the voice of the consumer into all aspects of our operations.

Accolade Health Assistants® are trusted advisors and problem solvers for the individuals and families we serve. So Elizabeth seeks associates who can make a true connection and be willing to move mountains, if necessary, to get people the help they need. This often means addressing the emotional, financial and logistical barriers that stand in the way of families getting the right care.

"We view patients as people. Often they're hurting, confused, scared or frustrated," she says. "But they're never defined by their medical issues. Our health assistants honor that, and support each other in our mission."

Before she joined Accolade, Elizabeth’s career focused on building and providing a world-class consumer experience to premium brands and their customers. She was general manager & VP of Client Experience at Circles and, prior to that, area director for The Ritz-Carlton Hotel Company.

Elizabeth has a bachelor’s degree in American Government from Georgetown University.

Location: 
Convention Center: 209
Amount of Credit: 
1.25
Credit Type: 
SHRM PDCs
HR Credit
Session Type: 
Concurrent Session
Competency: 
Relationship Management
HR Expertise
Communication
Intended Audience: 
Mid-Level
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