Becoming the Chief Culture Officer: HR's Role, Transformation System and Results
HR leaders have the ability to positively transform culture, employee engagement and customer satisfaction at their organizations. In this session, you will be entertained, enlightened and uniquely equipped by our top-rated international speakers to achieve new levels of performance. Expect to receive breakthrough insights from the interactive delivery style, tools and key transformation elements used during this session. See how anyone can achieve outstanding success and have a stronger voice at the strategic leadership table. Our speakers will begin with a revealing self-assessment of your organization’s current culture.
Learning Objectives:
- Complete a Cultural IQ assessment to pinpoint areas to immediately address.
- Understand and apply the 10 Steps to Customer-Centered Cultural Excellence.
- Apply the Six Leadership Levers for cultural transformation.
- Learn how to create alignment among strategic outcomes, core values, measures of success, operational work and deployment ownership.
- Learn how to define and prioritize all work as products.
- Hear how “customer focus” is applied internally without ambiguity.
Robin Lawton
Robin Lawton is a highly engaging, internationally top-ranked speaker. Rob has been guiding leaders from industry, government, healthcare and education around the world since 1985. He coined the term “customer-centered culture” in his first book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation & Speed (1993). Rob’s work to infuse strategic systems thinking, rapid transformation, and the voice of the customer into his clients’ world has resulted in many earning industry awards and customer recognition for excellence. His fourth book, Mastering Excellence: A Leader’s Guide to Aligning Strategy, Culture, Customer Experience & Measures of Success, (2017), provides an in-depth road map for transformation leaders. Find Rob at www.C3Excellence.com.
Tony Belilovskiy
Tony Belilovskiy joined the C3 Excellence team following a very successful career in healthcare and business. His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, HR, auditor, healthcare consulting, and entrepreneurial business ownership. His experience ranges from clinical, healthcare administration, healthcare IT, contract administration and negotiations, financial analysis, quality and leadership, culture change, project management and strategic planning, business and people management, systems implementations and mergers, data analysis, data migration, medical claims analysis, college and university course development, and varied projects that come with owning your own management consulting business.
Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine. He is a Registered Respiratory Therapist and Certified Professional Coder. In addition to all of the above, Tony is also an accomplished classical pianist. He resides in Sarasota, FL with his wife of over 20 years and 3 daughters.