Performance Conversations: Coach Staff, Improve Productivity & Boost Confidence (Without Appraisals)
A leader's role is to coach, counsel and cheer on their staff instead of evaluating them. Performance appraisals tear people down and demoralize them, a great manager builds people up through guidance, support and encouragement. Based upon a new book by SHRM, this session introduces a pioneering new performance improvement system, not a rehashed, outdated, traditional appraisal. This method focuses on the future, establishes rapport between the parties, builds employee skills and confidence, and fosters collaboration.
Learning Objectives:
- Learn how to build a better performance management system.
- Discuss how to engage, empower, and encourage employees to perform at higher levels.
- Hear how to train managers to establish rapport with and coach employees.
- Redefine performance variables and expectations to include efforts, outcomes and behaviors--all dimensions of performance.
- Conduct a brief, structured and effective 30-minute performance conversation.
- Inspire millennials, remote workers and professional employees alike.
Christopher D. Lee
Dr. Christopher D. Lee is a retired HR executive having served as the CHRO for William & Mary, the Virginia Community College System, and Bates College. He is now a managing director with Storbeck Search. Chris has authored four books, including the SHRM-published Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals). He has consulted with over 100 clients in the US, Canada, Australia and South Africa on HR related topics. He is also a retired Lieutenant Colonel from the United States Marine Corps Reserves.