Embracing the Frontline Worker in the Ever-Changing Workforce Structure
REPEATED from Monday, 7:30am - 8:30am
The global pandemic has made it very clear that frontline employees are critical for an enterprise's success, brand perception, and employee retention. Across almost every industry and sector, frontline workers are more often than other employees to engage with customers. As more organizations and HR professionals continue to invest heavily in inclusion strategies, frontline workers continue to be left out of these strategic efforts. It is critical during this pivotal workforce movement of attracting, engaging, and retaining talent that frontline employees be part of every organization's strategy.
So how do we create a balance that integrates and embraces the frontline worker in this new era of work? Join Erika Sandoval as she discusses the unique challenges, perspectives, and strategies of bringing frontline employees to the forefront of work across the entire organization.
Learning Objectives:
- Explore challenges and future implications of frontline workers.
- Learn strategies that help attract, support, and enhance frontline employee engagement.
- Uncover key inclusive practices that connect and include the frontline experience.
In-person session offerings are on a first-come, first-served basis.
Erika Sandoval
Erika Sandoval (she/ella) is Partner with the Strategic Advisory Group at UKG and has spent 15 years in the areas of people and organizational practice, specifically in DEI, L&D, HR, organizational and professional development, and facilitation and consulting. Having lived and worked across North America, South America, Europe and Asia, Erika has experience in leading and guiding strategic and cross-cultural initiatives that impact organizations and drive business success.
Erika is multilingual and holds various DEI and training certificates; she received an MSc in Human Rights Law from the University of Birmingham in the UK and has an MA and BA.