Empathy: The New Work Culture Norm
Empathy is a critical HR leadership skill. It helps to build and sustain positive workplace relationships, foster diversity and inclusion, encourage cooperation and collaboration, and facilitate conflict management. Empathy generates an interest in and appreciation for others, paving the way to more productive working relationships.
As managers hone their empathic leadership skills, they improve leadership effectiveness and increase their organizational culture. Research shows that 90% of all employees believe that empathy is an important workplace value, and eight in ten are willing to leave an employer who isn't empathic (Business State of Workplace Empathy Study). Empathic leaders have genuine curiosity about the lives of those who work for them. Leading with empathy is invaluable in good times and essential in challenging times. Creating a culture of empathy will allow you to have a pulse on your team and provides insight on how to meet the needs of your employees.
Learning Objectives:
- Define empathy and the various types of empathy.
- Explore the importance of empathy in the workplace.
- Discuss how to strengthen empathy skills.
- Understand how to remove roadblocks that inhibit our empathy.
- Develop a plan of action for creating a more empathic culture.
In-person session offerings are on a first-come, first-served basis.
Jeremy York
Jeremy York, SHRM-SCP, SPHR is the Lead Consultant and President of InvigorateHR and coauthor of the “JoyPowered Organization.” He has over 20 years' experience in human resource strategy and business operations where he has worked with and advised all levels of management on critical business and people-related issues. Jeremy's expertise in defining and understanding the "big picture" enables him to translate business needs into tangible solutions. With his guidance, organizations have improved employee relations, increased performance, and developed cultures based on mutual trust and respect. Jeremy holds a master’s degree in management from Indiana Wesleyan University and a bachelor’s degree in organizational leadership from Purdue University. He has served as an adjunct faculty member for Purdue University Indianapolis for over 15 years teaching various leadership and human resources curriculums. Jeremy is a national speaker and currently serves as an advisor on the Society for Human Resource Management’s Diversity Taskforce.