Empathy Plus Accountability Equals A Balanced Diet for a Healthy Organization
If you're a leader who has used the phrase 'during these unprecedented times' in the past 2 years, this session was built for you. Employees are juggling the pressures of personal and professional expectations all while STILL navigating their first global pandemic. For managers, driving productivity and supporting well-being can often feel like competing priorities. How can HR shatter the false dichotomy between empathy and accountability once and for all? This simulation-style course provides you with a recipe for your managers to support their direct reports while still meeting KPIs.
Learning Objectives:
- Create an easy-to-implement coaching plan for people managers.
- Consider personal and professional factors that may affect each employee.
- Communicate employee expectations and exceptions.
Jennifer Lee
Jennifer Lee is an experienced keynote speaker, engaging educator, and talented facilitator. Jennifer has over 15 years of learning and development experience with a robust background in luxury hospitality, human resources, and training. As the former Learning and Development Director at the AAA Five Diamond-rated Waldorf Astoria Chicago and the former Learning Manager at The Four Seasons Hotel in Chicago, Jennifer brings a rich perspective in leadership, management, service, hospitality and presentation skills training. When she’s not presenting, Jennifer can be found checking items off her bucket list, which still includes attending the Oscars at least once in her lifetime.