How Peloton Interactive Recognizes and Engages its Global Member Support Team
Peloton Interactive employs nearly 1,000 Member Support Associates across the Globe. Due to the pandemic, their hourly workforce was growing rapidly while COVID conditions kept team members working from home. As with many companies, the remote environment resulted in loss of the ability to drop a branded promo item or a gift card at someone’s desk or have leaders “drive-by” to provide kudos to rock star Associates.
As a company whose core values include Putting Members First, Peloton immediately sought to increase connection with their workforce to maintain engagement and customer service during this time of change. Peloton started by surveying Member Support Center Associates at all levels to determine what incentives would resonate and drive continued commitment even in an ever-changing landscape.
Hear from Peloton how they developed and launched their new reward and recognition program that gives employees what they want, and how it has exceeded expectations for engagement rates among both hourly Associates and salaried leaders.
Learning Objectives:
- How to develop a recognition program that aligns to your company’s culture and values.
- How to engage hourly and other remote workers who are notoriously difficult to engage and retain.
- The importance of offering rewards employees ACTUALLY want and meeting them in the channels where they are already talking.
- Examples of how your organization can create a culture of consistent recognition and appreciation.
In-person session offerings are on a first-come, first-served basis.
Brought to you by: Reward Gateway
Stacey Sullivan
Stacey has 20 years of public relations, internal communications, brand reputation, crisis communications, culture development and corporate social responsibility experience. She’s adept at strategy and creation of key messaging to all stakeholders, from the boardroom to the break room.
She’s held CorpComm leadership positions managing all social and traditional media for Brinker International (parent company of Chili’s Grill & Bar and Maggiano’s Little Italy), FedEx Office and At Home. She built internal and external communications strategies and led a culture shift for At Home’s $20 million, nationwide rebrand. Additionally, she served on the core team and led communication for the company’s 2016 IPO. As an SVP at a NYC-based PR agency, she was deeply involved in supporting Peloton’s September 2019 IPO. In 2020, she joined the Peloton organization as an employee.
Alexandra Powell
Alex is a highly experienced employee engagement consultant, trainer and speaker. For over 15 years she has helped HR and business leaders implement strategies that drive true culture change. Her wealth of knowledge comes from coaching and training thousands of managers from a wide range of industries across the globe. Alex focuses on providing organizations with proven practices that drive results for varied leadership styles and the multiple generations in the modern workforce. Her presentation will leave you motivated and better equipped to lead your organization on a path to a more engaged workforce, making the world a better place to work.
